Support if your energy supplier collapses

4:03pm - 20 October 2021
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Increasing energy costs, rising bills and suppliers going bust might bring lots of worry but support is available if you need it.

The government has said it’s braced for more energy firms to fail this winter but there is a safety net to ensure you’ll still have a gas and electricity supply.

The energy regulator Ofgem will move your account to a new supplier so check its website for updates.

If you’re in credit your money is protected and you’ll be paid back. If you were in debt to the old supplier, you'll have to pay the money back to your new supplier.

There is also information on the Citizen’s Advice website about what to do if your energy supplier collapses.

Bristol-based Centre for Sustainable Energy also has news and information about keeping warm and well at home and fuel poverty.

We’ve also got a round-up of information about funding and support to heat your home, and energy efficiency advice, on our website.

The energy price cap is also set to increase next April, the maximum price that suppliers can charge customers on a standard tariff or a prepayment meter.

It might be a worrying time but help is out there.

If you’re on a low income or pension credit you may be entitled to the Warm Home Discount Scheme, a one-off discount on your energy bill.

There’s also the Cold Weather Payment and the Winter Fuel Payment which can help during the colder months.