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The WHAM scheme (Warmer Homes, Advice and Money) offers free, specialist support and advice, as well as practical help and access to funding for heating repairs and energy saving improvements.
The recent extreme weather has highlighted how vulnerable many households can be when heating systems fail or homes are poorly insulated.
Since 2019, WHAM has supported 1,822 households in North Somerset, securing over £1.16m in positive outcomes, including heating upgrades, insulation and debt and benefits advice.
The scheme prioritises people living without heating or in unsafe, unhealthy conditions. During the winter of 2024/25, 20 households with no heating accessed £43,092 in emergency funding, with most standard heating installations completed within seven days of referral.
The scheme has helped residents living in homes affected by:
- broken or outdated boilers
- damp, mould and poor insulation
- high energy bills and energy debt.
WHAM is available to North Somerset residents on low incomes or those struggling to heat their homes. Referrals can be made by professionals, community organisations or by residents themselves.
Residents who need help are encouraged to get in touch and find out what support may be available to them by visiting the WHAM website.