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Rogue traders exploit consumers’ vulnerability or lack of knowledge and so our trading standards team is urging homeowners to stay vigilant.
They might inflate their prices as the job progresses, demand large sums of money in advance, quote for jobs that are either unnecessary or beyond their competence, threaten people, and not provide cancellation rights where those are appropriate.
The result can be devastating for the victim, both mentally and physically, as well as causing financial distress and potentially damaging the property.
Protect yourselves and loved ones by following some simple steps:
- Beware of doorstep traders - reputable tradespeople and builders often have long waiting lists. Be cautious of traders who arrive unannounced and claim they can start work within days. Also be wary of traders offering one service but then suggesting they can do other, unrelated work. Don’t be misled by professional-looking flyers or websites as these can be produced easily.
- Exercise caution with online trader platforms - not all listed traders are thoroughly vetted. Recent reports show rogue traders exploit these platforms.
- Be careful on social media - avoid posting requests on social media asking for tradespeople or builders. Rogue traders frequently respond to these posts.
- Avoid hasty decisions - be cautious of traders who pressurise and want immediate decisions or offer deals that seem too good to be true. Genuine professionals will provide time to consider options.
- Get multiple quotes - always seek at least three quotes from different traders to ensure a fair price and assess the reliability.
- Seek personal recommendations - ask friends, family or neighbours for recommendations. Personal referrals often lead to trustworthy and high-quality workmanship.
Two not-for-profit organisations to help you find a reputable trader are the government-backed TrustMark and Trading Standards-approved Buy with Confidence.
If you have concerns about a trader or believe you have been a victim of unfair trading practices, visit the Citizens Advice website or call 0808 223 1133 for free, impartial advice.