A new annual charge of £50 per bin is coming next month and more than 28,000 households in the area have already signed up.
We understand that signing up to the new garden waste service has not been easy for everyone.
As a result of these initial teething problems, the early-bird discount deadline has been extended until Friday 16 April.
This means you can get a 10 per cent discount off the annual collection cost for one bin.
If you have experienced problems when trying to sign up online, please try again now. You do not need to enter a password or use MyAccount.
If you receive a discount on your council tax you will also get a reduced-price garden waste collection service this year.
The percentage of discount applied will be the same as the percentage reduction on your council tax and will be calculated automatically based on your address.
The council’s telephone lines have been extremely busy due to the exceptionally high volumes of calls we’re receiving, so sign up on the website if you can as that’s the quickest option.
If you are signing up for a relative, neighbour or friend please do this online as a separate transaction using their address, so that any discounts they are entitled to are automatically applied.
Garden waste collections will continue as normal at the beginning of April in case people who’ve registered haven’t received their permits by then.
Remember, home composting is the cheapest and most environmentally-friendly way of dealing with your garden waste.
As part of the new service, more than 2,200 compost bins have already been ordered by residents.
Online courses are available to help people get started.
Three additional dates have been added:
Wednesday 7 April – 1.30-2.30pm
Thursday 8 April – 8-9pm
Monday 12 April – 1-2pm
Book a place by emailing firstname.lastname@example.org
For more information or to order a discounted 220-litre black compost bin, made from 100 per cent recycled plastic, for just £10, email email@example.com
Any unwanted garden waste bins will not be collected straight away but the council will let residents know how to do this later in the year.